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Your FedEx or UPS shipper number is required for all sample requests.

How does your pricing work? Unless otherwise noted, the price of all of our products includes the cost of a one color, one location imprint of your company logo or text. The listed prices do not include the cost of shipping. Sales tax may apply if you do not have a reseller license. Also note, that although rare, up to a 5% underrun or overrun can sometimes occur. Where do you ship from? We have numerous product warehouses located across the country. However, most of our products ship from our California warehouse. What is the lead time? For most products, the production time is 10 business days. This does not include the time for shipping, weekends, or holidays. The time for shipping is anywhere from two to six business days. This also does not include weekends or holidays. For example, if you were to order a product today that is ready to ship in 10 business days, the estimated arrival date would be Tuesday, January 2nd. How are your prices so low? We have closeout specialists monitoring the inventory of over one thousand trusted suppliers. While our competitors simply regurgitate standard product pricing lists, we are actively searching for quality products with closeout prices. This allows us to offer high quality products at prices that increase your buying power! Can I get a sample before I order? Absolutely. Blank samples are free and yours to keep. We only require your UPS or FedEx shipper number. We are unable to ship samples via US Mail. We will not ship sample requests without a complete and valid FedEx or UPS shipper number. Can you just mail (USPS) me a free sample? Unfortunately, we are unable to ship samples via US Mail. What if I don't have a UPS or FedEx shipper number? Samples are free and yours to keep — even if nothing is purchased. If you do not have a FedEx or UPS shipper number there is a $10 shipping charge for all samples. We accept VISA, MasterCard, and American Express. How much does it cost to add my company logo and/or company info to your products? The cost is included in the prices listed for the products. It doesn't cost you any extra! What format does my artwork need to be in? Please send all artwork in one of the following vector formats: If you do not have artwork available in one of those formats we will attempt to convert your artwork. However, this may cause delays for your order and you may incur additional charges. Where do I send my artwork? Please send your artwork to art@supercheappromos.com. How much does it cost for extra colors or locations? While the price varies from product to product, you will typically be charged an extra rate per product as well as an additional setup charge per color or location. Please contact us for rates on specific products. Is RUSH production available? For most products: Yes! If you have a tight deadline to meet we can rush the production of most products for an additional fee. Please contact us for details on specific products. How do I pay? We accept VISA, MasterCard, and American Express. Returning customers also have the option of paying by check. Payment terms are typically assessed on a per-customer basis. Generally, there is a 50% deposit required for your first order and NET30 terms for subsequent orders. Do you offer price matching? Yes. If you find one of our products listed cheaper anywhere else, we will work with any one of over one thousand trusted suppliers to offer you a better price without sacrificing quality! I noticed a product on your website last week, but now it is no longer listed! The products listed on our closeout section are often only available in limited quantities. If you contact us we will work with you to try to find a similar product, hopefully near our previous closeout price. We recommend you sign-up for DiscountAlerts™ so that you can be among the first to know about our limited quantity closeout specials. I noticed a product on your website last week, but now it is listed for a higher price! The products listed on our closeout section are often only available in limited quantities and at discounted prices for limited time periods. We recommend you sign-up for DiscountAlerts™ so that you can be among the first to know about our closeout specials. How frequently do you send DiscountAlerts™? We typically send DiscountAlerts™ 2-4 times per month.